AI voice assistant for HVAC and pool service
The engineer stays with the customer. The phone answers itself.
Your engineers are out on site. Kinetara takes the call. It is an AI voice assistant for heating, cooling and pool service companies: it answers when the team is on site, or when a seasonal peak outnumbers the people on the phones. It recognises an emergency and sends it to the on-call engineer, logs routine work for the morning, and where there is danger it reads out an instruction that is the same every time.
No slides. Hear how it sounds:
+386 1 828 57 34A demo line configured the way a heating and pool service would run it. Report a fault the way your customer would: no heating, a leak in the boiler room, green pool water or a heat pump enquiry.
Recorded call
Listen to the recorded HVAC demo call. You can hear the same conversation live on the demo line too - report a fault the way your customer would.
Already used and recommended by:
Your peak is not spread evenly across the year. Heat pump calls come from September to November, air conditioning from May to July, pools in spring and at the end of the season.
Those are exactly the weeks your engineers spend all day on site.
A caller who gets no answer calls the next company on the list; one who leaves a voicemail has no idea whether anyone heard it.
Kinetara takes that part over: which appliance has failed, where the property is and whether the case is urgent - then sends the record by the route you defined, straight to the on-call engineer or into the morning review.
Request type: fault report. Appliance: heat pump, air-to-water. Location: Kranj, Cesta na Klanec 8, detached house. Description: no heating since the afternoon, 10 °C indoors.
Priority: urgent, there is an infant in the household. Contact: Marko Zupan, +386 41 234 567. Time of call: 20:05, outside service hours. Next step: sent to the on-call engineer by SMS and email.
What it looks like in practice
The owner of a house at 10 °C with an infant in it calls. Kinetara acknowledges the urgency, asks for the appliance and the exact location, records the vulnerable occupant and closes the call in under a minute. The on-call engineer gets one SMS report instead of three unconnected calls to a private phone.
A customer wants to book an annual heat pump service. Nobody picks up, because the team is in another client's boiler room. Kinetara records the appliance, the location and the preferred week and says the scheduler will confirm. A routine call no longer interrupts an intervention.
A customer who can smell gas calls. Whoever is on the line and however late it is, the agent reads out the same safety instruction and ends the call. Where there is danger, predictability is worth more than improvisation.
The examples are composed from typical calls in the sector. The content of our clients' calls is confidential.
It answers as your service desk's virtual assistant and holds a natural conversation - no menus, no “press 1”, no hold loop.
Call volume doubles within a week while the engineers are on site all day. Kinetara takes calls in parallel, sorts them by urgency and hands you the list the day is worked from.
Kinetara asks about vulnerable occupants and says why it is asking. That is the field the on-call engineer prioritises by. The call is deliberately short.
The first sentence is the instruction to close the main valve. Only then does data collection begin. The order is written into the rules and does not change with who is calling.
The agent drops everything, reads out the safety instruction - 112 and the gas distributor, ventilate, do not switch anything on - and ends the call immediately. It collects no data in this case.
Opening, closing, green water, filtration that has stopped. Kinetara logs the case and gives no advice on chemistry, chlorine or pH. Phone advice is the single biggest source of dissatisfaction in pool service.
Someone considering a heat pump calls in the evening. Kinetara records the property, the existing heating and the contact details, with no price and no subsidy figure. Sales receives an enquiry worth more than an average service call.
WHAT REPEATS IN EVERY PROJECT
Reference
Our clients include companies in pool and HVAC service, among them CF Adria (Bazeni Stotinka).
“Seasonal peaks no longer mean missed calls: a fault report is logged even when the crew is out on site.”
Rollout
You keep your telephony and we do not touch your PBX. The agent takes calls outside service hours or when your lines are busy.
We pick three to five call types for the first month - usually fault reports, annual servicing and seasonal pool opening or closing.
We write down what counts as urgent and what does not, who is on call, and how the report reaches them. This is also where the safety instructions the agent must read verbatim are written.
The agent takes calls outside service hours or when your lines are busy. Your telephony stays as it is.
We add new-equipment enquiries, engineer-on-the-way notifications and, where useful, records written into your own system.
What we hear most often
For a smell of gas, a water leak and similar cases the agent has a written instruction it reads out verbatim, then ends the call without collecting data. This is not improvisation - it is wording you approve before go-live.
Call and check for yourself →It does not diagnose. It records the symptom in the caller's own words and does not interpret it - no guessing at causes, no suggested repairs. Your engineer does not arrive to correct a false expectation.
Call and describe a fault →The agent introduces itself as a virtual assistant, and the call is recorded, which the caller is told at the start. In practice what matters is that the line answers and the report exists - not who wrote it down.
Call and judge for yourself →BEFORE THE SEASON
Every season brings a wave of calls nobody is free to answer:
Service companies that roll Kinetara out before the peak enter it with an assistant that has been taking their calls for weeks - not with one more open task.
Pricing
We bill only successfully handled calls.
Starter
per month · up to 200 calls
1 phone number
Fault reports logged 24/7
Languages: SL, HR, EN, DE, IT, SR
Call reports by email
No lock-in, monthly billing
Professional
per month · up to 800 calls · setup €490
Everything in Starter
Live SIP transfer to the on-call engineer
Records written to your system via API
Summaries to HubSpot or your ticketing tool
Priority callbacks with urgency flag
Custom emergency scenarios
Support within 8 business hours
Enterprise
per month · priced by volume and integrations
Multi-location on one number
99.9 % SLA + dedicated SIP trunk
Custom integrations (SSO, PIM, call center)
Custom scenarios and voices
Dedicated account manager
24/7 support
Prices exclude VAT.
We bill only successfully handled calls. No lock-in: the calls should convince you, not the contract.
Booking
Let's take one scenario from your service operation - ideally the one that wakes you up at night - and turn it into a call you can listen to, in fifteen minutes.
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Or the old way: call +386 1 828 57 34 or write to office@frodx.com.
FAQ
Fault reports, annual service bookings, seasonal pool opening and closing, job status enquiries, new-equipment enquiries, and general questions about opening hours.
By rules we write with you. No heating in cold weather, a leak into the building, a smell of gas and a whole property without hot water are urgent; low pressure, cloudy water and a noise without a failure are not. When it is unclear, the agent asks one more question.
Free registration
Fill in the form and we will get in touch to arrange a walkthrough or pilot.
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Or write to us at office@frodx.com.
Call the demo line and report a fault the way your customer would. You don't have to change anything in your telephony to hear how it sounds.
+386 1 828 57 34Demo line. Not intended for real fault reports.
